Her lawyer Farhat Warsi told the consumer court that Deepali immediately called customer care and raised a complaint on their “gross” negligence and delivering a non-veg pizza in a house of pure vegetarians.
Then on March 26, 2019, a person who referred to himself as the district manager of the pizza outlet, made a call to the complainant and gave an offer of serving pizzas to the whole family of the complainants at the outlet free of cost. However, the complainant told him again that this is not a simple case, as they are assuming it since the (opposite party) has spoiled the religious practices of the complainant and gave her a permanent mental agony, she would have to go through “several long and expensive rituals” which will cost her lakhs of rupees during her entire life.
At this, the district manager of the pizza outlet replied that since he is not authorised to negotiate in terms of money, he would hand over the matter to their own legal team, the complaint copy reads.
She said that the nature of the response from the opposite party was “very casual”, an offer of serving pizza free of cost was nothing but a “mockery an insult to the social and financial status” of the complainant.
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